New to Launchpad and wanting to know more?

  • What is Launchpad?

    Well the short version is... a platform in which will launch your business to the next level!

    Over several years of working with various corporate clients we have developed a page builder solution that is integrated into the Wordpress CMS environment. The solution is open source and has no ongoing license fees. We have also built custom plugins to reduce the risk of vulnerabilities.

    This is how it works. We take an approved design and inject it directly into the platform as a custom theme. We do not take a template and try to bend it to suit the design, that never works out well.

    We divide up all parts of the design into Global Elements so they can be added to any page, post or part of the website. Each element allows the editor to adjust the image location/position, video embed or pop up modal, image grid or carousel and much more. Too many options to mention here but our video will explain a bit further.

  • How do we get started with a Launchpad website?

    Once you have signed up and we have your contact details, the Launchpad Team will work directly with you to start the process of tailoring your website to meet your individual needs.

    The Launchpad Team will contact you to gather all required information so they can begin to design and build your customised website. They will communicate directly with you from the initial "Welcome" email right through until the site is launched.

  • How long does it take to build a Launchpad website?

    Once the Launchpad Team have received your logo, contact information and other content, they can usually have the Launchpad website up and running in as little as a few days. However the average Launchpad website takes about 2 weeks from start to finish, this allows you time to review and sign off as we go.

  • What information do we need to supply for our new website?

    There are a few things we need from you before we can get started on building your new website, including:

    1. Logo files and any branding guidelines
    2. Content and images to be added to your new website
    3. Social media links and account login details
    4. Access to your domain (URL), if you already have one
    5. Login details for any other accounts we need to link to your website

    One of our friendly team members will be in touch shortly after signup to assist you through the process and get your new website ready for launch!

  • What payment methods do you accept?

    We can set-up your monthly billing to automatically come out of a visa debit or credit card each month. Alternatively we can send you an invoice for a manual payment. Please note direct debit facility is processed through our secure third party provider, Stripe.

  • What’s involved with the modules / addons you offer?

    Check out our supporting documentation on our extensions here.

    Alternatively contact us and one of our friendly team members will be able to assist if these are right for you and provide a demonstration of how each module works!

  • What plugins are included in Launchpad platform?

    We utilise common Wordpress Plugins such as Wordfence (security), Yoast (SEO), Akismet (spam), Gravity Forms and Advanced Custom Fields to name a few. We suggest for email sending to pass through Sendgrid to avoid potential spam blocking issues.
    We also connect Google Analytics, Google Tag Manager and we also provide our custom developed plugins, more details can be found here.

Already a Launchpad User?

  • Where can I find how to make changes to be Launchpad website?

    Check out our How to Guides here. If you are still needing assistance please contact us or click here for our helpdesk support.

  • How do I get help with my Launchpad website?

    We offer unlimited support for your website from 9am - 4pm Monday to Friday.

    If you have a website with us already please log a support ticket via our help desk or via the link here. The first available team member will respond as soon as possible.

    Alternatively for new enquires please phone us directly on 1300 664 879.

  • What’s included in my Hosting and Support Plan?

    We offer unlimited phone and email support - 9am - 4pm (AEST) Monday to Friday.


    • Assistance updating existing content / images (client to supply)
    • Auto renewal for standard .com and domains
    • Basic SSL Certificate
    • Ensuring up to date security patches
    • Guidance on our Wordpress platform, its functions, and free quotes for additional development where required
    • Hosting of your website
    • Security Checks
    • Training and over the phone support to manage your website CMS
    • Uptime monitoring
    • We also perform regular maintenance on the hosting servers and code base, which helps to ensure your website is always "up" and is protected with the latest security patches.
    • Wordpress and Plugin Updates

    (Additional charges apply)

    • Additional page/section and/ or new functionality
    • Adjustments or patches required from a Wordpress or Plugin Update
    • Animation and SVG creation
    • Creation of content, images and videos
    • Data importing and/or analysis
    • Development of API and/or integrations
    • Digital Marketing
    • Domain renewals not within our domain registrar
    • Email setup / hosting / maintenance
    • Image optimisation
    • Logo creation / editing / branding
    • Management of ongoing e-commerce products/ stock
    • New plugins and/or addon installations
    • Royalty stock images
    • SEO and Keyword Optimisation