Partner FAQs
- Where can I find how to make changes to be Launchpad website?
- How do I get help with my Launchpad website?
We offer unlimited support for your website from 9am - 4pm Monday to Friday.
If you have a website with us already please log a support ticket via our help desk or via the link here. The first available team member will respond as soon as possible.
Alternatively for new enquires please phone us directly on 1300 664 879.
- What’s included in my Hosting and Support Plan?
We offer unlimited phone and email support - 9am - 4pm (AEST) Monday to Friday.
Included
- Assistance updating existing content / images (client to supply)
- Auto renewal for standard .com and .com.au domains
- Basic SSL Certificate
- Ensuring up to date security patches
- Guidance on our Wordpress platform, its functions, and free quotes for additional development where required
- Hosting of your website
- Security Checks
- Training and over the phone support to manage your website CMS
- Uptime monitoring
- We also perform regular maintenance on the hosting servers and code base, which helps to ensure your website is always "up" and is protected with the latest security patches.
- Wordpress and Plugin Updates
Excluded
(Additional charges apply)- Additional page/section and/ or new functionality
- Adjustments or patches required from a Wordpress or Plugin Update
- Animation and SVG creation
- Creation of content, images and videos
- Data importing and/or analysis
- Development of API and/or integrations
- Digital Marketing
- Domain renewals not within our domain registrar
- Email setup / hosting / maintenance
- Image optimisation
- Logo creation / editing / branding
- Management of ongoing e-commerce products/ stock
- New plugins and/or addon installations
- Royalty stock images
- SEO and Keyword Optimisation
